Terms of Service

• “VSNERA” means Vsnera Technologies, a company registered in India and operating from Hyderabad.
• “Client” means the business entity that registers for and uses the Client Portal.
• “Portal” means the VSNERA Client Portal, through which the Client manages projects, invoices, and communications.
• “Project” means a software delivery engagement scoped and agreed between VSNERA and the Client.
• “Services” means the software development, design, and technology services delivered by VSNERA under a Project Agreement.
• “Invoice” means a formal billing document issued by VSNERA for Services rendered.

The Portal is available to business entities only. By registering, you represent and warrant that (a) you are at least 18 years of age, (b) you have the legal authority to bind the company you represent, and (c) all information you provide is accurate and complete.

VSNERA reserves the right to reject any registration application at its sole discretion, without being required to provide reasons. Self-registration does not automatically grant access to the Portal — all accounts are subject to admin approval (see Section 3).

After you submit a registration, the following process applies:

1. 1Your email address must be verified by clicking the link sent to your inbox (valid for 24 hours).
2. 2Your account is then reviewed by the VSNERA team, typically within 2 business days.
3. 3You will receive an email notification once your account is approved or if additional information is required.
4. 4If your application is rejected, your personal data will be deleted within 30 days of the rejection, except where we are required to retain it by law.

You agree to use the Portal only to:

• Manage your own projects and invoices with VSNERA
• Communicate with the VSNERA team regarding your engagements
• Make payments for invoices related to your Projects

You agree not to:

• Attempt to access any other account, data, or system resource without authorisation
• Use the Portal for any unlawful purpose or in violation of applicable Indian law
• Upload malicious code, conduct security probing, or interfere with Portal availability
• Share your login credentials with any third party

The actual scope of work, deliverables, timelines, payment milestones, intellectual property assignment, and any other commercial terms are governed exclusively by the separate Project Agreement signed between VSNERA and the Client. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement prevails.

• Invoices are due within 30 days of the invoice date unless otherwise specified in the Project Agreement.
• Overdue amounts attract interest at 1.5% per month (or part thereof) from the due date.
• Access to the Portal may be suspended after 15 days of non-payment without prejudice to VSNERA's right to recover dues.
• Invoice disputes must be raised in writing within 7 days of the invoice date; undisputed amounts remain due.
• Payments made through the Portal are processed by Razorpay. VSNERA does not store your card or bank details.

All information accessible through the Portal — including project details, pricing, deliverables, and communications — is confidential. You agree to keep this information strictly confidential and not to disclose it to any third party without VSNERA's prior written consent. This obligation survives account closure.

Your data: VSNERA processes your personal and business data as described in the Privacy Policy. We share data only with third-party processors contractually bound to protect it.

Intellectual property: Ownership of deliverables, source code, and other work product created under a Project is governed by the relevant Project Agreement. These Terms do not convey any IP rights.

To the maximum extent permitted by applicable law:

• VSNERA's total liability is capped at the total fees paid by you to VSNERA in the three calendar months immediately preceding the event giving rise to the claim.
• VSNERA is not liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of revenue, loss of data, or business interruption.
• Nothing in these Terms limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

• Either party may terminate Portal access by providing 30 days' written notice to the other.
• VSNERA may suspend or terminate your access immediately if you breach these Terms or any Project Agreement.
• Upon termination, your data will be retained for 90 days and then deleted, subject to legal retention obligations under Section 5 of the Privacy Policy.

These Terms are governed by the laws of India. The parties shall first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act 1996, with a sole arbitrator agreed by both parties. The seat and venue of arbitration shall be Hyderabad.

VSNERA may amend these Terms at any time by providing at least 30 days' notice via email to your registered address. Your continued use of the Portal after the effective date of an amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Portal before the effective date.