Refund Policy

Our commitment to fair, transparent refunds for software services delivered through the VSNERA portal.

Last updated: June 2025Version 1.010 sections

1. Overview

At Vsnera Technologies ("Vsnera", "we", "us"), we are committed to delivering high-quality software services. This Refund Policy explains when and how refunds may be requested and processed for services rendered through the VSNERA client portal.

By engaging our services and making payments through the portal, you agree to the terms of this policy.

2. Services Covered

This policy applies to all payments made through the VSNERA portal for:

Software development project milestones
Consulting and advisory retainers
Setup, onboarding, and configuration fees
Annual or monthly SaaS subscription fees (where applicable)

3. Milestone-Based Payments

Most projects are structured around delivery milestones agreed upon in the project contract. Payments tied to specific milestones are considered earned upon delivery and client sign-off of that milestone.

No refunds are issued for milestones that have been delivered and approved by the client.Approval is recorded when the client digitally signs off on the milestone in the portal.

4. Eligible Refund Scenarios

Refunds may be considered in the following limited circumstances:

Duplicate Payment

If a payment is processed more than once for the same invoice due to a technical error, the duplicate amount will be refunded within 7 business days.

Work Not Started

If you have paid for a milestone and work has not yet commenced, you may request a refund within 7 days of the payment date, subject to review.

Service Not Delivered

If a milestone is not delivered within the agreed timeline and Vsnera is unable to provide a revised delivery schedule acceptable to both parties, a partial or full refund for that milestone may be issued at our discretion.

Technical Error

If a payment fails but your account is charged, we will rectify this within 5–7 business days upon confirmation from our payment provider.

5. Non-Refundable Items

The following are not eligible for refunds:

×Completed and approved milestones
×Consulting sessions already conducted
×Third-party costs (hosting, domain registration, API services) incurred on your behalf
×Payments made against a project where the client has requested scope changes resulting in rework
×Rush or priority fees for expedited delivery
×Payments older than 30 days from the invoice date

6. How to Request a Refund

To request a refund, please raise a support ticket through your client portal with the subject "Refund Request" and include:

Invoice number(s)
Amount paid and payment date
Reason for refund request
Any supporting documentation (screenshots, correspondence)

Alternatively, you can email us at hello@vsnera.com with the subject line "Refund Request – [Your Company Name]".

7. Processing Timeline

1–3 days

Review

We review your request and may ask for additional information

3–5 days

Decision

We notify you of approval or rejection with reasons

5–10 days

Refund

Approved refunds are processed to the original payment source

All timelines are business days. Bank processing time may add 2–5 additional days depending on your payment provider.

8. Cancellation Policy

Either party may terminate an ongoing engagement by providing 14 days' written notice. Upon termination:

Work completed up to the termination date will be invoiced and is payable
Prepaid amounts for incomplete milestones will be refunded on a pro-rata basis
Vsnera retains ownership of all deliverables until outstanding balances are settled

9. Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate the matter by emailinghello@vsnera.comwith "Escalation" in the subject line. We are committed to resolving disputes fairly and promptly. Unresolved disputes shall be subject to the laws of India and the jurisdiction of courts in Hyderabad, Telangana.

10. Changes to This Policy

Vsnera Technologies reserves the right to update this Refund Policy at any time. Changes will be communicated through the portal and by email. Continued use of our services after changes constitutes acceptance of the revised policy.